Frequently Asked Questions

Frequently Asked Questions

Which type of wood is best for a wood floor?

Most species of timber are suitable for wood flooring however some species are more durable because of their hardness.

Should I choose solid or engineered for my wood floor?
This depends on many factors. Engineered boards are suitable for underfloor heating whereas in many cases solid wood flooring is not. Solid wood floors have been around for countless generations and some people believe they are more in keeping with the essence of a real wood floor. However the way wood floors are now fitted and the environments that most wood floors are fitted into means that it is better to choose a wood floor that is best suited to the space it is being fitted into. Our solid wood floors and our engineered woods are identical in appearance and in most cases have the same solid oak wear layer as each other. The main benefits of an engineered oak floor over its soild counterpart is that an engineered oak floor has greater stability in terms of humidity and temperature in respect of underfloor heating and to some degree is more tolerant to changes in humidity and temperature overall. We have a vast amount of experience in this area and we can help you choose and explain why an engineered wood floor is more appropriate for your project or equally why a solid wood floor would be suitable for your project.
Are your engineered boards guaranteed for underfloor heating?
Yes, if we specify any wood flooring product that is to be used in conjunction with correctly regulated and installed underfloor heating systems, we guarantee that it will be suitable for this purpose. 
Which is better oil or lacquer?

There is no definite answer to this question. The range of oils and lacquers we use and once applied will enhance the beauty of the floor equally. Personal choice on aesthetics has a part to play but equally important is suitability. During our design and survey we will have taken into account all the factors and would advise on which type of floor finish is best suited to its environment.

Can we choose the type of finish during the installation?

It is normally best to have all the specifications detailed before the installation or renovation takes place. We have many different panels with the different finishes available to view but ultimately we can apply swatches on the floor during the installation if needed.

The wood flooring needs to be acclimatised, is this correct?
Solid wood flooring generally needs to acclimate to the conditions of the room that it is intended for. This can be 1-4 weeks if the conditions are amenable. Engineered wood flooring should also be acclimatised for a minimum of 48 hours in the space it is intended for as long as the temperature and humidity are equitable for the flooring at 45-65% Relative Humidity.
When you sand the floor will it be dusty?

No. Heritage Wood Floors utilise a dust containment system on all our sanding machines. The dust is collected in sealed bags rendering it impossible for the dust to escape.

What makes Heritage Wood Floors different from other companies?

We only fit wood floors unlike most other flooring companies. We don’t employ contractors and each project is surveyed and directed by the owner. Attention to detail and the way the work is carried out is vitally important to us.

What happens if my wood floor fails?

This is highly unlikely as each project is surveyed, documented and a method statement is created which has to be approved by the designer and the fitter. In the very unlikely chance that this did happen we would investigate immediately by analysing the floors problems and if necessary call in an independent expert in wood flooring to ascertain the causes of the problem.

Your wood floors are more expensive than others. What's the difference?

We use the highest quality materials for our projects.It is fairly simple to source cheaper wood floors and materials however they invariable let you down and worse are from dubious sources. All of our products and materials come from sustainable sources and companies who have a keen interest in the environment. Other than that the quality of our workmanship is exceptional.

Why should I use one company to supply and install?

If one company supplies and installs your wood floor there is only one layer of responsibility. Buying the timber yourself and finding a fitter to install it can lead to problems if there are issues with the flooring or the fitting. We choose the flooring for each project and therefore control the quality of the flooring which will not compromise the quality of the fitting.

How do I clean my floor?

With every project we supply our clients with a floor maintenance kit and cleaning products with a data sheet on how to look after your floor.

Can you supply floor protection for the wood floor once it has been fitted to protect it from other tradesmen?

We can supply adequate floor protection for the floor either during or after it has been fitted.

Will high heels dent my floor?

There isn’t a wood floor covering that is impervious to high heels. It also depends on the size of the heel and the wearer. All wood floors will gain the marks that their owners embue upon them which in itself is part of the charm of owning a wood floor.

How often will my wood floor need to be refinished?

This depends on what type and the level of foot fall it is exposed to.In residential settings and under normal use an oiled floor may need re oiling every 3-5 years and a lacquered floor every 5-10 years.

Contact us

For further help call us on 01536 760099 or email us here.

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